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Have more questions? Start here with our detailed FAQ, which covers the most commonly asked questions about Mazda Fleet. We hope these pages can answer all your questions, whether you're just now considering a Mazda Fleet account or are a longstanding Mazda Fleet customer. If you have questions not covered in the FAQ, feel free to contact any authorized Mazda Fleet Dealer.

• What is Mazda Fleet?
• What constitutes a Commercial Fleet?
• What constitutes an Eligible Fleet Account?
• What constitutes an Eligible Fleet Vehicle?
• What is a Competitive Price Allowance?
• What are Global Bid Processes and Request For Proposal Procedures?
• What constitutes a Government Fleet?
• What is a Government Price Concession?
• What is a Fleet Leasing Company?

• How can I get a WSL User ID?
• Technical issues?
• How can I track my orders?
• I have already received my vehicle, but am missing an Invoice and/or a Certificate of Origin. How can I order duplicate copies?

Mazda North American Operations established the Mazda Fleet and Remarketing Department for the purpose of providing the best possible service to our customers in the areas of:

• Commercial fleet accounts;
• Government fleet activities;
• Leasing company support;
• Major rental companies; and
• Other independent and licensee rental operations.

A commercial fleet account is defined as any account that:

• Purchases a Mazda as a fleet unit from a dealer and has the vehicle reported as a fleet sale;
• Has asked Mazda for financial assistance beyond the normal fleet incentive through a Competitive Price Allowance (CPA) with the intent of reporting that vehicle as a fleet sale;
• Purchases any unit for an end-user through a leasing company and reported fleet.

An eligible fleet account means a qualified Commercial Leasing Company, Commercial Fleet, Daily Rental Company or governmental agency which has purchased and registered (for use in its business or for lease to others) not less than five (5) motor vehicles during the twelve (12) month period or calendar year preceding the date that the Program Period starts, or any other entity designated by Mazda from time to time in any Mazda Fleet Program as an Eligible Fleet Account. An Eligible Fleet Vehicle is a new Mazda brand motor vehicle of the type identified by Mazda in the Mazda Fleet Program, which is sold by a Dealer and first registered or titled to an Eligible Fleet Account in the United States of America in accordance with the provisions of the Mazda Fleet Program. No vehicle shall be an Eligible Fleet Vehicle which has been used as a demonstrator or service loaner, or as otherwise determined by Mazda. No vehicle leased by an Eligible Fleet Account to its customer shall be an Eligible Fleet Vehicle unless such lease is determined by Mazda to be a bona fide lease for a term of not less than twelve (12) months. Additional information regarding fleets and delivery objectives may be found in the General Terms and Conditions. A Competitive Price Allowance (CPA) is written on behalf of an account with the intention of featuring Mazda in the portfolio of their fleet of vehicles. A CPA may be written on behalf of one or more vehicles in the Mazda Fleet Program. CPAs are made up of two components:

• "Street Incentives" – The incentive offered to all accounts regardless of incremental CPA support. Street Incentives are established at the beginning of the model year and remain static for that model year.
• Competitive Price Allowance – These vary by account based on factors such as volume expectations, loyalty of account and production commitments to certain body styles, powertrains, options, etc. Competitive Price Allowance guidelines are established with "ranges" determined at the beginning of the model year to allow the Fleet Department to work in a timely manner to insure that CPA can be administered expeditiously.

Mazda will, on occasion, be asked to bid on global bids and Request For Proposal (RFP). Specific criteria for different companies can vary dramatically. Critical to the process is:

• Complete and accurate information requested;
• Meeting all guidelines for compliance as it relates to timeliness and vehicle specifics; and
• Any and all information relating to Mazda North American Operations (MNAO) and Mazda Corporate (MC).

A Government Fleet may be defined as, but not limited to, any federal, state, city or municipality in need of vehicles for the purpose of a vehicle that is government registered from government usage. Examples of frequently provided government vehicles are work trucks, people movers, etc. A Government Price Concession (GPC) carries the same fundamental principles of a Competitive Price Allowance (CPA) to commercial accounts. The differentiating caveat is that a dealership or Mazda North American Operations will often perform a GPC as part of a bidding process, similar to an RFP for a global commercial fleet. Bids, upon acceptance, will be followed by a purchase order (P.O.) from the appropriate government agency to facilitate the action for vehicle dissemination. Fleet Operations will then put the appropriate GPC into the mainframe screens to facilitate the net invoicing of the vehicle.

As customary with commercial business either to account or through leasing companies, dealerships will assume responsibility of vehicle deliveries. Fleet Leasing Companies, or Leasing Companies, are major entities that facilitate delivery of vehicles to end-user companies and, for a fee, administer purchase and title, delivery through OEM dealerships for courtesy delivery and assist or fully assume responsibility of disposal of the vehicle at lease end.

Each Leasing Company maintains relationships with all, if not most, nameplates in their portfolio and ultimately insures that there is a seamless transition of company “drivers” acceptance of their new lease car and disposal of their previous vehicle. Leasing companies maintain relationships with major auctions to assist in disposal but will also, in many cases, assist the sale through the fleet customer’s internal sources or employees also.

Mazda delivers approximately 85% of all its commercial fleet business through Fleet Leasing Companies. WSL User IDs are issued by Mazda’s corporate office. To obtain an ID, please send an email to the Fleet Department at fleet@mazdausa.com. Please include in the email the following items:

• The name of your company;
• The Fleet Identification Number(s) (F.I.N.) associated with your company;
• A phone number at which you can be reached.
• A representative from our department will then contact you to establish your User ID.

Contact the Mazda Help Desk at 1-800-421-6507 Using your WSL user ID, you can track your orders on the fleet website under Order. However, if the vehicle is being factory ordered, you will not have visibility until the vehicle is assigned a reference number. You can send an email to fleet@mazdausa.com, stating that you need to order duplicate copies. You will need to include in the email the following information:

• The full 17-digit vehicle identification number (VIN) of the vehicle(s);
• The address of where the document needs to be sent; and
• The name and phone number of the person to receive the document.

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