Select the appropriate FAQ category to find answers to your Mazda-related questions.

Where can I find information on the 2009-2013 Mazda6 Door Latch recall?
Mazda is implementing a safety recall for all 2009 – 2013 MY Mazda6 vehicles. There is a potential concern that the mounting for the door latches may loosen through use and prevent the doors from fully latching. If not fully latched, the door ajar warning light will illuminate to notify the driver. In this condition there is a possibility that the door could suddenly open while the vehicle is being operated.

Mazda will send notifications to affected customers as soon as possible, but if you bring your car to a Mazda dealer, they can complete the recall repair.
If you have any questions regarding this concern please contact your local Mazda dealer.

What is a Recall or Special Service Program (SSP)? How do I determine if my vehicle is affected by a Recall or SSP?
Special Service Programs: Special Service Programs (SSPs) are voluntary campaigns to improve goodwill and customer satisfaction. Customers are contacted by mail, and customer participation is voluntary.

Recalls: There are two forms of recalls for motor vehicles, (1) emissions recalls and (2) safety recalls. Both automobile manufacturers and the U.S. Environmental Protection Agency can initiate an emissions recall when a substantial number of a category of vehicles fails to meet the emissions standard. A safety recall involving a motor vehicle or an item of motor vehicle equipment can either be independently conducted by a manufacturer or ordered by the National Highway Traffic Safety Administration (NHTSA) to repair a safety-related defect or noncompliance with a Federal motor vehicle safety standard.

To determine if your vehicle is affected by either a recall or SSP, log into MyMazda.com and click on Recall/Special Service Programs. Log in to MyMazda.com
What components are covered under the specific warranties for my vehicle (Adjustment, New-Vehicle Limited, Limited Powertrain, Safety, Perforation, CPO, Emissions)?
For information on vehicle warranty and covered parts, please refer to your warranty booklet, which is included with your owner's manual, or to the warranty section of our Web site.

For the coverage on a specific component of your vehicle, please contact your local authorized Mazda dealership. Locate Dealer
What is the warranty on my tires?
Mazda does not provide a warranty on tires. For any questions regarding your tire warranty, please contact the specific manufacturer.

Bridgestone/Firestone: (800) 367-3872 bridgestonetire.com
Continental: (800) 461-1776 continentaltire.com
Goodyear/Dunlop: (800) 321-2136 goodyear-dunlop.com
Kumho: (800) 445-8646 kumhotireusa.com
Michelin: (800) 847-3435 michelinman.com
Pirelli: (800) 747-3554 pirelli.com
Toyo Tire (West Coast): (800) 442-8696 toyotires.com
Toyo Tire (East Coast): (888) 444-8696 toyotires.com
Uniroyal Goodrich: (800) 521-9796 uniroyaltires.com
Yokohama: (800) 722-9888 yokohamatire.com
How do I obtain a new key for my vehicle?
New Mazda vehicle keys may be obtained directly from your local authorized Mazda dealership. Replacement keys can be obtained once ownership information has been verified. Contact your local dealership for specifics regarding owner verification. Please note, due to security reasons, Mazda USA cannot provide key codes over the phone or via email. Locate Dealer
I have a technical question about my Mazda. Can someone assist me over the phone or via email?
As our Customer Experience Representatives are not trained to provide technical assistance, you would need to contact your local authorized Mazda dealership for assistance with diagnosing your vehicle's concern. Mazda recommends you schedule an appointment at your local authorized dealership to provide the most convenient service possible. Locate Dealer
How do I obtain an owner's manual?
Contact your local authorized Mazda dealership and ask them to order a replacement booklet for you. For certain vehicles, you can also access an online version of your owner's manual at the following link. Manuals & References
What is the 2004-2008 RX-8 Rotary Engine Core Limited Warranty Extension Program SSP77?
There is a Special Service Program that covers the internal rotary engine core components after a diagnosis has been performed by an authorized Mazda dealership. This warranty does not cover items outside the engine such as coils, cooler lines, or emissions components. For more information, download the original owner notification regarding this concern. To determine if your vehicle is specifically affected by this special service program, please contact your local dealership for assistance with a diagnosis. Locate Dealer
Is the Vehicle Service Contract I purchased with my car backed by Mazda?
Mazda currently offers a Vehicle Service Contract program called Mazda Extended Confidence. Please visit your local dealer to inquire about purchasing this extended warranty. Learn more about Mazda Extended Confidence.

Prior to June 2012, Mazda offered the Mazda Extended Protection Plan, which was owned and managed by a third party, APCO Corporation. If you have questions regarding this plan, please contact APCO directly at (877) 238-8172

If you do not have one of the plans above, then your Vehicle Service Contract was likely administrated through an entity not affiliated with Mazda. As individually owned and operated businesses, some Mazda dealerships may offer additional Vehicle Service Contracts administrated through a third party company. Limitations may apply, including servicing your vehicle at their dealership. Mazda is not aware of any other terms and conditions involved in these Service Contracts, and any queries in relation to these offers should be made directly to the selling dealership. Locate Dealer
Whom do I need to contact regarding questions about my sales transaction or contract?
A sales contract is a legally binding contract/document between a customer and an authorized Mazda dealership. Therefore, any contractual questions or disputes must be directed to the selling dealership. You may also request to speak with the dealership's Sales Manager for additional assistance. Locate Dealer
Are rental vehicles provided for warranty related repairs?
Rental vehicles are only provided after a diagnosis has been made regarding the vehicle's concern and under Mazda's New Vehicle Warranty. Upon having your vehicle diagnosed, your authorized Mazda dealership can advise you if your vehicle repair qualifies for a rental vehicle. Please note, rental vehicles cannot be provided before a diagnosis has been made on your vehicle.
Are Mazda vehicle prices the same at all dealerships?
Each Mazda dealership is an independently owned and operated entity. As such, prices may vary from one dealership to another. Please contact your local dealership for specific vehicle pricing. Locate Dealer
Where should I look for specials?
If you intend to make a purchase soon and are looking for specials, please visit the "Special Offers" section on our Web site under "Shopping Tools." We also recommend you contact your local dealership for specific dealer promotions and purchase requirements. Locate Dealer
Where can I find financing information to buy or lease a new Mazda?
You can finance or lease your new Mazda through the Mazda Capital Services program provided by Chase. Please check out the latest special financing offers and contact your local Mazda dealership for complete details.

Locate Dealer
Special Financing Offers
Learn About Financing
Whom do I need to contact regarding my sales contract?
A sales contract is a legally binding contract/document between a customer and an authorized Mazda dealership. Therefore, any contractual questions or disputes must be directed to the selling dealership. You may also request to speak with the dealership's Sales Manager for additional assistance. Locate Dealer
I've just purchased a new Mazda and have some questions. Whom should I contact?
With regard to your new vehicle purchase, please contact your sales advisor at the purchasing dealership. Service inquiries may be directed to the dealership's service department. Accessory or parts inquires may be directed to the dealership's parts department.
What is the contact information for Mazda American Credit?
For Mazda owners financed through Mazda American Credit (MAC), please send payment to:

Mazda American Credit
Payment Processing
Dept. 193901
P.O. Box 55000
Detroit, MI 48255-1939

MAC may also be contacted at (800) 945-6000 or www.mazdacredit.com. Please note: Any financial questions or concerns related to your loan should be directed to your financial institution, as they will be able to answer your questions in greater detail.
What is the contact information for Mazda Capital Services (Chase Financing)?
For Mazda owners financed through Mazda Capital Services (Chase Financing), please send your payment to:

For loan payments:
Mazda Capital Services
P.O. Box 78069
Phoenix, AZ 85062-8069

For lease payments:
Mazda Capital Services
P.O. Box 78074
Phoenix, AZ 85062-8074

Chase may also be contacted at (800) 336-6675 for loans and (800) 227-5151 for leases. You may also create an online account at www.chase.com/online/auto-loan/mazda.htm. Please note: Any financial questions or concerns related to your loan should be directed to your financial institution, as they will be able to answer your questions in greater detail.
How much does 24/7 Emergency Roadside Assistance Cost, and can I extend my plan?
Mazda provides 24/7 Emergency Roadside Assistance with all new vehicle purchases. If a Mazda vehicle is not drivable due to a warranted part failure during the coverage period of the New-Vehicle Limited Warranty or Limited Powertrain Warranty, towing service will be covered to the nearest Mazda Dealer. If your 24/7 Emergency Roadside Assistance has expired, please contact Roadside Assistance directly for coverage details and pricing information at (800) 866-1998.
I would like a vehicle brochure. How do I obtain one?
Mazda's Web site has a brochure section that features both online and downloadable versions of each vehicle's accessories, features & specifications, and Smart Start guides. Brochures & Downloads
I would like to provide feedback about my sales experience. To whom should I direct my feedback?
You may have received a sales survey regarding your vehicle purchase or recent service. Mazda continually evaluates these surveys as part of our ongoing commitment to provide only the highest quality products and services. Please note, surveys are randomly generated and cannot be re-sent or altered once completed. For additional questions, please reference our frequently asked sales questions section or contact our Customer Experience Center.
How long is the warranty on my Mazda vehicle (2007 and newer model years)?
The New-Vehicle Limited Warranty for models 2007 and newer is 36 months/36,000 miles, whichever comes first from the original in-service date. In addition, all models 2007 and newer also have a Limited Powertrain Warranty of 60 months/60,000 miles, whichever comes first. Defects in materials and workmanship are covered. Your vehicle is also covered under the following warranties: adjustments, safety restraint system, perforation, tires and emissions. For more information on each warranty, please refer to the warranty section on our Web site.

For complete details regarding warranty coverage, or should you experience a concern with your vehicle, please contact your Mazda Dealer. Locate Dealer
How long is the warranty on my Mazda vehicle (2003 to 2006 model years)?
The New-Vehicle Limited Warranty for 2003 to 2006 model years is 48 months/50,000 miles, whichever comes first from the original in-service date. Defects in materials and workmanship are covered. Your vehicle is also covered under the following warranties: adjustments, safety restraint system, perforation, tires and emissions. For more information on each warranty, please refer to the warranty section on our Web site.

For complete details regarding warranty coverage, or should you experience a concern with your vehicle, Please contact your Mazda Dealer. Locate Dealer

For information on your vehicle's warranty and covered parts, please refer to your warranty booklet, which is included with your owner's manual, or to the warranty section of our Web site.

For the coverage on a specific component of your vehicle, please contact your local authorized Mazda dealership. Locate Dealer
Is a Mazda extended warranty available?
Yes, Mazda Extended Confidence covers nearly all the same parts and components covered under your New-Vehicle Limited Warranty. The program is accepted nationwide and utilizes only Mazda Genuine Parts. Contact your local dealer for additional purchase information or to learn more about Mazda Extended Confidence.
I purchased an extended warranty via my dealer. Is this warranty backed by Mazda?
Mazda currently offers an Extended Warranty program called Mazda Extended Confidence. Please visit your local dealer to inquire about purchasing this extended warranty. Learn more about Mazda Extended Confidence.

Prior to June 2012, Mazda offered the Mazda Extended Protection Plan, which was owned and managed by a third party, APCO Corporation. If you have questions regarding this plan, please contact APCO directly at (877) 238-8172

If you do not have one of the plans above, then your extended warranty was likely administrated through an entity not affiliated with Mazda. As individually owned and operated businesses, some Mazda dealerships may offer additional extended warranties administrated through a third party company. Limitations may apply, including servicing your vehicle at their dealership. Mazda is not aware of any other terms and conditions involved in these extended warranties, and any queries in relation to these offers should be made directly to the selling dealership. Locate Dealer
What if I did not receive any warranty information when I purchased my new vehicle?
A Warranty Information booklet is supplied with every new Mazda vehicle sold. It explains the terms and conditions of the New-Vehicle Limited Warranty and also serves as a convenient place to keep your service records. If you didn't receive one with your Mazda, please contact your selling dealership. Locate Dealer
Do warranty-related repairs need to be performed at a Mazda dealership?
Warranty repairs may only be performed by an authorized Mazda dealership. Please note, repairs performed at an independent entity are not eligible for reimbursement. Locate Dealer
Do warranty-related repairs need to be performed at the dealership where I purchased my vehicle?
Warranty repairs may be performed at any authorized Mazda dealership, regardless of where your vehicle was purchased. Mazda Warranty
If my vehicle is being repaired under warranty, are my expenses covered?
The Mazda New-Vehicle Limited Warranty covers the repair or replacement of any genuine Mazda part that is defective in material or workmanship, within the warranty term, without charge to the owner. It does not cover any expense relative to indirect or incidental loss or damage. This includes costs associated with having a concern addressed.
Are rental vehicles provided for warranty-related repairs?
Rental vehicles are only provided after a diagnosis has been made regarding the vehicle's concern and under specific conditions. Upon having your vehicle diagnosed, your authorized Mazda dealership can advise you if your vehicle repair qualifies for a rental vehicle. Please note, rental vehicles cannot be provided before a diagnosis has been made on your vehicle.
If I modify my vehicle, does it affect or void my warranty?
Mazda does not recommend altering or modifying vehicles from the specifications to which they were built, and doing so may adversely impact your New-Vehicle Limited Warranty. For specific guidelines and coverage information, please contact your local dealership. Locate Dealer
Will my warranty be affected if I have my Mazda vehicle serviced somewhere other than an authorized Mazda dealership?
Mazda recommends that you only have your vehicle serviced at an authorized Mazda dealership. Our dealership technicians are trained by Mazda and possess the latest, most specialized knowledge and equipment to ensure your vehicle is operating correctly with the latest engine management configuration. The New-Vehicle Limited Warranty does not require you to have regular maintenance performed by a Mazda dealer. However, please ensure that the service agent strictly follows the maintenance schedule and uses genuine Mazda parts or OEM equivalents. Should you experience any difficulty with your vehicle during the warranty period and the cause is attributed to improper servicing, any rectifications will not be covered. Please note, warranty repairs may only be performed at an authorized Mazda dealership. Locate Dealer
What is the warranty on my tires?
Mazda does not provide a warranty on tires. For any questions regarding your tire warranty, please contact the specific manufacturer.

Bridgestone/Firestone: (800) 367-3872 bridgestonetire.com
Continental: (800) 461-1776 continentaltire.com
Goodyear/Dunlop: (800) 321-2136 goodyear-dunlop.com
Kumho: (800) 445-8646 kumhotireusa.com
Michelin: (800) 847-3435 michelinman.com
Pirelli: (800) 747-3554 pirelli.com
Toyo Tire (West Coast): (800) 442-8696 toyotires.com
Toyo Tire (East Coast): (888) 444-8696 toyotires.com
Uniroyal Goodrich: (800) 521-9796 uniroyaltires.com
Yokohama: (800) 722-9888 yokohamatire.com
What is not covered under my warranty?
The following items are not covered under your vehicle's warranty: factors beyond the manufacturer's control; damage due to lack of maintenance or the use of incorrect fuel, oil or lubricants; normal deterioration; maintenance is at the owner's expense; altered mileage; extra expenses and damages; tires. Please refer to your warranty booklet for additional information and details, or contact your local authorized Mazda dealership for the coverage of a specific component.

Manuals & References
Locate Dealer
What are my responsibilities as an owner to maintain warranty coverage on my vehicle?
As a Mazda owner, you are responsible for properly operating and maintaining your Mazda vehicle in accordance with the instructions described in your owner's manual. You should retain maintenance records, since it may be necessary in some instances for you to show that the required maintenance has been performed. Please refer to your warranty booklet for additional information and details. Manuals & References
What is the warranty on parts purchased from an authorized Mazda dealership?
The warranty for Genuine Mazda Parts is 12 months/12,000 miles, whichever comes first. Mazda Warranty
Will my vehicle's warranty be affected if I take it overseas?
This warranty is applicable to Mazda vehicles originally registered and normally operated in the United States or U.S. territories for which they were produced, including the United States, Puerto Rico, U.S. Virgin Islands, Guam, Saipan and American Samoa.
Where do I obtain warranty information for my Canadian vehicle?
Please refer to www.mazda.ca or contact Mazda Canada directly for additional information regarding your warranty. They may be reached at (905) 787-7000.
Where can I purchase or find the availability of Genuine Mazda Accessories?
To see which Genuine Mazda Accessories are available for your vehicle, please visit the Accessories section on our Web site. Some dealerships offer the ability to purchase accessories online. You may also contact your local dealership directly for assistance with ordering accessories. Locate Dealer
I have an older Mazda vehicle that is not listed online. What accessories are available for my vehicle?
Please contact your local authorized Mazda dealership's parts department for assistance. Locate Dealer
How much will labor cost for the installation of my Mazda accessories?
Prices may vary depending on the item itself, as well as the dealership's cost for performing the service, as each dealership is independently owned and operated, and their labor charges may vary. We recommend you contact your local authorized Mazda dealership for additional details and assistance. Locate Dealer
What is the warranty for the accessory I purchased?
If your Genuine Mazda Accessory is purchased as part of your vehicle purchase, the accessory is covered under the terms of your Mazda New-Vehicle Limited Warranty of 36 months/36,000 miles, whichever comes first. Contact your local dealership for additional assistance and details. If a Genuine Mazda Accessory is purchased at a later date or after your vehicle is outside of its New-Vehicle Limited Warranty, then Mazda's standard parts warranty will apply (12 months/12,000 miles, whichever comes first). Please note: Non-genuine accessories purchased through a dealer are not covered by Mazda's vehicle warranty, and some exclusions do apply. For additional questions, please refer directly to your purchasing dealership. Mazda Warranty
Can I place a tow bar on my Mazda vehicle?
Please refer to the accessories page to determine if such an accessory is available for purchase. You may also reference your owner's manual to determine if your vehicle is designed for such a feature. Manuals & References
Where can I purchase an updated navigation map for my Mazda vehicle?
An updated Navigation Disc or SD Card can be purchased by going to www.mazdanavigation.com for most Mazda models. For a Tom Tom navigation device, please visit www.tomtom.com. If you are looking for a 2004-2005 RX-8 or Mazda3, please visit www.navigation.com. If you are not sure of either the year or model of your Mazda, you can register your vehicle's VIN at MyMazda.com and click on "In-Car Technologies," where you will find the appropriate "Order Map Updates" link. You may also contact your local authorized Mazda dealership for assistance with purchasing an updated map. Locate Dealer
Where can genuine Mazda parts be purchased for my vehicle?
Mazda genuine parts may be purchased directly through your local authorized Mazda dealership. You may contact the service or parts department for assistance. Please note: Mazda USA does not directly distribute parts, and parts may only be purchased through an authorized Mazda dealership. Locate Dealer
How much does a particular part cost?
Please contact your local authorized Mazda dealership's service or parts department for specific pricing and availability information. Please note: Mazda USA does not directly distribute parts, and parts may only be purchased through an authorized Mazda dealership. Locate Dealer
What warranty does the part I purchased have?
When purchased from an authorized Mazda dealership, Genuine Mazda parts used in the servicing and maintenance of vehicles are covered for 12 months/12,000 miles, whichever comes first. For specific details regarding warranty coverage, please contact your local authorized Mazda dealership.

Locate Dealer
Mazda Warranty
Can I purchase a part directly from Mazda USA?
Mazda USA does not distribute parts directly. To find the availability and pricing information for a particular part, please contact your local authorized Mazda dealership. You may also be required to provide your vehicle's VIN number to the dealership for assistance. Locate Dealer
How do I obtain a new key for my vehicle?
New Mazda vehicle keys may be obtained directly from your local authorized Mazda dealership. Replacement keys can be obtained once ownership information has been verified. Contact your local dealership for specifics regarding owner verification. Please note, due to security reasons, Mazda USA cannot provide key codes over the phone or via email. Locate Dealer
How can I have my keys reprogrammed for my vehicle?
To have your key reprogrammed, please contact your local authorized Mazda dealership's service department for assistance. Proof of ownership is required to verify vehicle ownership. Please contact your local dealership for specifics regarding owner verification documentation. Locate Dealer
Can Mazda USA provide me with my vehicle's key code?
Due to security reasons, Mazda USA cannot provide key codes over the phone or via email. You will need to contact your local authorized Mazda dealership for assistance and provide proof of vehicle ownership. Please contact your local dealership for specifics regarding owner verification documentation. Locate Dealer
What are the scheduled service intervals for my Mazda vehicle?
You are responsible for properly operating and maintaining your Mazda vehicle in accordance with the instructions described in your owner's manual. For additional details regarding required maintenance on your vehicle, please reference section eight in your owner's manual.
View an online version of your manual.
My vehicle is currently due for service. Whom should I contact?
For service on your vehicle, contact your local authorized Mazda dealership for assistance and scheduling. Locate Dealer.
Can Mazda’s Customer Experience Center diagnose my technical concern over the phone or via email?
As our Customer Experience Representatives are not trained to provide technical assistance, you would need to contact your local authorized Mazda dealership for assistance with diagnosing your vehicle's concern. Mazda recommends you schedule an appointment at your local authorized dealership to provide the most convenient service possible. Locate Dealer
Does my dealership provide a loaner or courtesy vehicle during a warranty repair?
Rental vehicles can be provided for warranty-related repairs with over four hours of billable labor. Please note, rental vehicles are only provided after a diagnosis has been made regarding the vehicle's concern. Some dealerships do offer loaner or courtesy vehicles during services. Please contact your local dealership for specific information regarding loaner vehicles. Locate Dealer
If my vehicle was damaged by the dealership, what do I need to do?
Should a mishap occur that requires further attention, Mazda recommends you contact the service manager directly at the servicing dealership. Please note: As dealerships are independently owned and operated businesses, they are solely responsible for the business transactions they make, including repairs and service they perform on vehicles.
I recently purchased a new Mazda and have some questions; whom should I contact?
For new vehicle purchases, please contact your dealership's sales advisor. If further assistance is required, the dealership's new vehicle sales manager will be pleased to assist you. Service inquires may be directed to the dealership's service department. Locate Dealer
I cannot locate my warranty booklet or maintenance booklet. How do I obtain another copy?
Contact your local authorized Mazda dealership and ask them to order a replacement booklet for you. For certain vehicles, you can also access an online version of your warranty booklet at the following link. Manuals & References
I need an owner's manual for my Mazda vehicle. How do I obtain a copy?
Contact your local authorized Mazda dealership and ask them to order a replacement booklet for you. For certain vehicles, you can also access an online version of your warranty booklet at the following link. Manuals & References
How do I determine if my vehicle is equipped with a cabin air filter, and when should I replace it?
Please reference section eight, "Maintenance and Care," of your owner's manual to determine if your vehicle is equipped with a cabin air filter and when it should be replaced. Your local authorized Mazda dealership can provide additional assistance regarding the servicing of your vehicle.

Locate Dealer
Manuals & References
Does Mazda provide Roadside Assistance?
If a Mazda vehicle is not drivable due to a warranted part failure during the coverage period of the New-Vehicle Limited Warranty or Limited Powertrain Warranty, towing service will be covered to the nearest Mazda Dealer. For more information about roadside assistance and warranted part failures, please visit Mazda's warranty page. If you require immediate assistance, please contact Roadside Assistance directly at (800) 866-1998 or download the Mazda Roadside Assistance application for iPhone®* or Android™†:

Download Mazda Roadside Assistance App for iPhone®*

Download Mazda Roadside Assistance App for Android™†
How do I change the ownership information for my vehicle?
If the ownership information details for your vehicle have changed since you purchased it, or if the vehicle was purchased used, you can update your details as follows:

Email your new address information, along with your vehicle's VIN number, to Mazda's Customer Experience Center.

Complete the "Change of Address" form located in your warranty booklet and mail to:
Mazda USA
P.O. Box 19734
Irvine, CA 92623-9734
Attn: Customer Experience Center

Call the Mazda's Customer Experience Center [(800) 222-5500] to speak with a representative about changing your vehicle ownership information.
How do I change the ownership information for my vehicle that I purchased pre-owned?
If the ownership information details for your vehicle have changed since you purchased it, or if the vehicle was purchased used, you can update your details by any of the following methods:

Email your new address information, along with your vehicle's VIN number, to Mazda's Customer Experience Center.

Complete the "Change of Address" form located in your warranty booklet and mail to:
Mazda USA
P.O. Box 19734
Irvine, CA 92623-9734
Attn: Customer Experience Center

Call the Mazda's Customer Experience Center [(800) 222-5500] to speak with a representative about changing your vehicle ownership information.
How does Mazda recommend I care for my vehicle's interior and exterior?
Please refer to your owner's manual, section eight, "Maintenance and Care." You may also access an online version of your owner's manual at the following link: Manuals & References
The battery on my vehicle was disconnected, and now my radio is requiring a code. Where do I find my radio code?
If you have lost or cannot locate your code, please contact your local authorized Mazda dealership's service department for assistance. Please note that Mazda's Customer Experience Center cannot provide assistance with locating your radio code. Locate Dealer
I would like a workshop manual for my Mazda vehicle. Where do I obtain one?
Workshop manuals are not available directly to the public. Some servicing manuals are available for purchase at your local authorized Mazda dealership through the parts department. Additionally, for technical assistance, please reference www.mazdaserviceinfo.com for additional help, or contact your local dealership for more information. Please note that Mazda's Customer Experience Center cannot assist with any technical-related questions. Locate Dealer
My vehicle is equipped with Bluetooth.® How do I pair my phone to my vehicle?
For pairing assistance, please contact your local authorized dealership for assistance. If you are still encountering a concern with your vehicle's Bluetooth® and phone device, you may contact Bluetooth Technical Support directly at (800) 430-0153.
How do I know if my phone will work with my Mazda's factory-integrated hands-free Bluetooth?
To check for phone compatibility and functionality with the Mazda factory-integrated Bluetooth system, please visit the following:
http://www.mazdausa.com/MusaWeb/displayPage.action?pageParameter=bluetooth.
Do airbags deploy in every collision?
The air bag information for your vehicle is located in the "Essential Safety Equipment" section in your owner's manual. Please reference your owner's manual for additional information regarding the air bag system in your vehicle or contact your local dealership for additional assistance.

Locate Dealer
Manuals & References
Can I get a tether anchor kit for a child restraint in my Mazda?
Mazda's tether kit is designed for front-facing child- or infant-safety seats. Tether anchor kits are offered free of charge by Mazda. Please contact your local authorized Mazda dealership for additional assistance. Locate Dealer
Where are the anchor points located in my vehicle?
For information on your Mazda vehicle's child-restraint system positioning, anchor point locations and installation, please reference your owner's manual, section two, "Essential Safety Equipment." You may obtain an online version of your owner's manual at the following link:
http://www.mazdausa.com/MusaWeb/displayManualsByModelAndYearHome.action.
Where can I purchase an updated navigation map for my Mazda vehicle?
For most Mazda models, an updated Navigation Disc or SD Card can be purchased by going to Denso's Web site at www.mazdanavigation.com. For a Tom Tom navigation device, please visit www.tomtom.com. If you are looking for a 2004-2005 RX-8 or Mazda3, please visit www.navteq.com. If you are not sure of either the year or model of your Mazda, you can register your vehicle's VIN at MyMazda.com and click on "In-Car Technologies," where you will find the appropriate "Order Map Updates" link.
What type of oil should I use in my vehicle, and does Mazda recommend synthetic oil?
Mazda has specific recommendations on the type of oil to use in your Mazda vehicle. To determine which oil should be used, please reference your owner's manual, section eight, "Maintenance and Care." Your local Mazda dealership can also assist you with any technical related questions, including which oil to use in your vehicle. Locate Dealer
When should I service my vehicle's transmission?
Mazda has specific recommendations on the service intervals for your vehicle including the transmission. To determine when your transmission should be serviced, please reference your owner's manual, section eight, "Maintenance and Care." For additional assistance, please contact your local authorized Mazda dealership for transmission service interval inquiries, as they are technically trained to assist you. Locate Dealer
I have a technical question about my Mazda; can someone assist me over the phone or via email?
As our Customer Experience Representatives are not trained to provide technical assistance, you would need to contact your local authorized Mazda dealership for assistance with diagnosing your vehicle's concern. Mazda recommends you schedule an appointment at your local authorized dealership to provide the most convenient service possible. Locate Dealer
My local dealership has been unable to duplicate a concern with my vehicle. Can Mazda USA’s Customer Experience Center assist me?
As our Customer Experience Representatives are not trained to provide technical assistance, you would need to contact your local authorized Mazda dealership for assistance with diagnosing your vehicle's concern. Mazda relies on factory-trained technicians to diagnose and repair any concern that may arise with your Mazda vehicle. Each Mazda dealership has access to repair information from the manufacturer as a tool to assist them. Mazda recommends you continue to work directly with your servicing dealership, as they are in the best position to assist you regarding your concern. Locate Dealer
My vehicle comes with HomeLink. How do I program it?
Please download the HomeLink Programming Guide, which provides programming instructions.
How can I activate SiriusXM Satellite Radio?
If your vehicle is not equipped with a SiriusXM Satellite Radio, please contact your local authorized Mazda dealership to purchase the receiver kit. Once the kit has been installed, you will need to contact SiriusXM directly at (888) 539-7474 to subscribe to the service.

Accessories
Locate Dealer
How can I identify if my vehicle is equipped with SiriusXM Satellite Radio?
Please contact your local authorized dealership to determine if your vehicle is equipped with the receiver needed to obtain SiriusXM Satellite Radio. You may also reference your original window sticker to determine if your vehicle is equipped with a SiriusXM receiver.
How do I find out how the National Highway Traffic Safety Administration (NHTSA) or Insurance Institute for Highway Safety (IIHS) rated my vehicle for safety?
You may visit NHTSA/IIHS at their corresponding Web sites.


Bluetooth is a registered trademark of Bluetooth SIG, Inc.

I am requesting information on importing/exporting my vehicle between U.S.A. and Canada. What do I need to do?
Requests are processed in the order they arrive. Processing time is approximately 10 business days from the day of receipt. If you are in the USA, please complete the International Import/Export Request Form (pdf) and email the completed form to importexportrequest@mazdausa.com. For vehicles originally distributed in Canada, please contact MCI at 905-787-7000 (Outside Canada) or 800-263-4680 (Canada Only). You may also visit their website here for more information. Completed request forms can be faxed to 905-787-7162 or by e-mail at mciic@mazda.ca.

International Import/Export Request Form (PDF)
I am requesting information on importing/exporting my vehicle to or from a country other than the U.S.A. or Canada. What do I need to do?
If you are importing or exporting a vehicle to or from a country other than the U.S.A. or Canada, Mazda cannot provide you with a letter or vehicle specifications. Please contact an import/export professional services company for more information.
I want to change the size of my wheels/tires. What do you recommend?
Mazda does not recommend altering or modifying vehicles from the specifications to which they were built. Doing so may adversely impact your New-Vehicle Limited Warranty. All of the parts fitted to your Mazda vehicle from the factory have been tested to ensure they meet Mazda standards. The wheels fitted at the factory are the only ones that Mazda has tested under all conditions to ensure they are safe and will not interfere with any other components or systems in your vehicle. Fitting larger wheels or tires can affect the operation of Dynamic Stability Control (DSC), Traction Control System (TCS) and Roll Stability Control (RSC), which have very complex programming. A seemingly insignificant change to the vehicle ride height, or the size of a wheel or tire, may mean that prevent these systems from performing correctly. There may also be insufficient spacing between other components within the vicinity (such as the suspension strut, control arm, steering rack, brake calipers, etc.). Please note that Mazda's New-Vehicle Limited Warranty may be compromised where a fault occurs that is related to, or caused by, a modification. For specific guidelines and coverage information, please contact your local dealership. Locate Dealer
Where can I purchase touch-up paint for my Mazda?
Touch-up paint can be purchased from the parts department of your local authorized Mazda dealership. Your vehicle's paint code can be found on the "Build Date" plate. To locate this on your vehicle, please refer to section ten, "Label information" in your owner's manual.

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Manuals & References
If I modify my vehicle, does it affect or void my warranty?
Mazda does not recommend altering or modifying vehicles from the specifications to which they were built. Doing so may adversely impact your New-Vehicle Limited Warranty. For specific guidelines and coverage information, please contact your local dealership. Locate Dealer
I want to add a tow bar to my vehicle; will it affect my warranty?
Many current Mazda models have a tow bar accessory available as a genuine Mazda accessory. To identify if your vehicle has a tow bar available, please visit the accessories page and use the navigation on the left to view available accessories. Tow bars are listed under the "Cargo & Towing" section. Please note: If a Genuine Mazda tow bar is not available, it is not recommended that the selected model have any tow bar installed. You may also contact your local dealership for additional assistance.

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What is a recall?
There are two forms of recalls for motor vehicles, (1) emissions recalls and (2) safety recalls. Both automobile manufacturers and the U.S. Environmental Protection Agency can initiate an emissions recall when a substantial number of a category of vehicles fails to meet the emissions standard. A safety recall involving a motor vehicle or an item of motor vehicle equipment can either be independently conducted by a manufacturer or ordered by the National Highway Traffic Safety Administration (NHTSA) to repair a safety-related defect or noncompliance with a Federal motor vehicle safety standard. The government posts the recall information on their Web site through the NHTSA (National Highway Transportation Administration).
How do I determine if my vehicle is affected by a recall?
To determine if your vehicle is affected by a recall, log into MyMazda.com and click on Recall/Special Service Programs. Please note, this feature is not available with the MyMazda iPhone®* or Android™† app. In addition, you can contact us directly with your vehicle identification number (VIN). You can also contact your local authorized Mazda dealership for recall information, as recalls are VIN-specific. Locate Dealer
Are all models of the same vehicle affected by a recall when it is issued?
Recalls are for a specified VIN range and may not apply to every vehicle model built during a specific model year. To determine if your vehicle is affected by a recall, please contact us with your VIN. Please note: We cannot provide recall information without a vehicle identification number. You can also register with www.mymazda.com for specific recall information or contact your local authorized Mazda dealership for recall information on your vehicle.

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What is a Special Service Program (SSP)?
Special Service Programs (SSPs) are voluntary campaigns to improve goodwill and customer satisfaction. Customers are contacted by mail, and customer participation is voluntary.

To determine if your vehicle is affected by an SSP, log into MyMazda.com and click on Recall/Special Service Programs. Please note, this feature is not available with the MyMazda iPhone®* or Android™ App. In addition, you can contact us directly with your Vehicle Identification Number (VIN). You can also contact your local authorized Mazda dealership for recall information, as recalls are VIN-specific. Locate Dealer
What is a technical service bulletin (TSB)?
All TSBs are an addendum to the Mazda Workshop Manual and are published to Mazda Dealers for Mazda technicians only. TSBs are not recalls, and Mazda cannot send a consumer or third party repair facility a TSB.
I received an email to register with MyMazda, however I was not provided with an access code. How do I obtain an access code for registration?
You may register for MyMazda without an access code by following these steps:
1) Go to www.mymazda.com.
2) Click the box where it says "Join MyMazda Now" and follow the directions.
3) Once you enter the requested information, Mazda will send you a confirmation email. Please be sure to check your spam file for the email, because you will need to use that link to officially complete your registration process.
How do I contact international entities of Mazda?
Please reference our global Web site for distributors and other entities outside the United States.
I received a survey regarding my Mazda purchase or recent service, however I was unable to complete the survey. How do I obtain another survey or change my results?
You may have received a survey regarding your vehicle purchase or recent service. Mazda continually evaluates these surveys as part of our ongoing commitment to provide only the highest quality products and service. Please note, surveys are randomly generated and cannot be resent or altered once completed.
I've noticed an increase in engine noise when starting my vehicle from a cold start. Is this normal?
The increased noise you are hearing is related to the higher engine RPMs (revolutions per minute) during start-up. This is a common characteristic of your Mazda vehicle with SKYACTIV® TECHNOLOGY. However, if you feel your vehicle is performing irregularly, please contact your local dealership for assistance. Locate Dealer
Does Mazda have plans to release a CX-5 with a manual transmission in other trim packages?
At this time, the only manual transmission available for the CX-5 Sport. The manual transmission option cannot be added to any other trim line or with any additional features. To see which features are available on which trim line, you can build the vehicle at the following link: http://mazdausa.com/MusaWeb/configEntryPoint.action.
Does Mazda have plans to release other SKYACTIV® TECHNOLOGY Models?
For the most updated information regarding SKYACTIV® TECHNOLOGY vehicles, please reference the vehicle page directly for specifications and features. These pages contain the most updated information available from Mazda.
I have a MAZDASPEED vehicle. Can I have the vehicle serviced at any authorized Mazda dealership?
Every Mazda dealership can repair any Mazda vehicle. The difference is that the non-MAZDASPEED dealerships cannot inventory parts and accessories for MAZDASPEED vehicles. Also, these dealerships may not have all the formal training on repairing specific parts inherent in MAZDASPEED vehicles. To locate a MAZDASPEED servicing dealership, please visit our dealer locator page and select the option for MAZDASPEED vehicles. Locate Dealer
How do I determine if my MX-5 Miata is equipped with a limited-slip differential?
Please contact our local authorized Mazda dealership's parts department with your vehicle's VIN number for assistance. Locate Dealer
Can I tow my MX-5 Miata behind my RV or similar vehicle?
The MX-5 Miata is not designed to be towed and can only transported if all four wheels are not touching the ground (on a trailer).
My MX-5 Miata does not appear to come with original options or features. Is there a way to determine what the original features are?
MX-5 Miatas are in high demand in both new and pre-owned conditions, and are sometimes modified by the original purchaser. If you are unsure of the vehicle's original specifications and features, Mazda recommends you contact the previous owner about possible modifications. If you still are unsure of the features, please contact your local dealership for additional assistance. Locate Dealer
Are there extended warranties or special service programs for certain model-year RX-8s?
There is a Special Service Program that covers the internal rotary engine core, and internal seals and gaskets after a diagnosis has been performed by an authorized Mazda dealership. This warranty does not cover items outside the engine such as coils, cooler lines or emissions components. For more information, download the original owner notification regarding this concern. To determine if your vehicle is specifically affected by this special service program, please contact your local dealership for assistance with a diagnosis. Locate Dealer
My rotary engine floods often and will not start; is this normal?
A rotary engine is different than a regular piston-type engine and requires special care to operate. Please contact your local authorized Mazda dealership for assistance with proper starting procedures. Locate Dealer